Our standard refund-request window is 24 hours after the first completed delivery recorded in your order. The delivery time and request deadline are visible in the order. This is the time to submit a request, not a promise that a refund will be decided or received within 24 hours.
How to request a review
- Sign in and open the relevant order.
- Select Request refund review while the option is available.
- Explain the issue and submit your request within the window. The refund receiving address is optional at this stage; you can add it later in your order. It must support the original payment asset and network. Never share a seed phrase or private key.
How a decision is made
AVIRALON reviews the confirmed scope, work delivered, progress completed, relevant communications and the reason for your request. A review can result in a full refund, a partial refund or no refund. We provide the decision and its reason in your order. There is no automatic 100% refund guarantee.
If a refund is approved
We confirm the approved amount and send the supported stablecoin to the refund address recorded in your order on the same network used for payment. The order is marked refunded only after the transfer is sent and its blockchain transaction hash is recorded. Network confirmation time can vary.
Problems before delivery or after the request window
You can contact AVIRALON Support through your order about cancellation, non-delivery, a payment error or another problem. The 24-hour button does not close the support conversation and does not remove any rights or remedies that cannot lawfully be excluded. Duplicate or incorrectly collected payments should be reported as soon as possible.
Changes to the brief
A new direction or additional deliverables are discussed separately. We will consider the agreed scope and completed work rather than treating every change of preference as an automatic refund.